Multi-Factor Authentication Coverage

KPI Categories

This KPI is associated with the following categories and industries in our KPI database:

Multi-Factor Authentication Coverage Interpretation

High MFA coverage indicates a proactive approach to cybersecurity, reflecting strong risk management practices. Low coverage may expose the organization to increased vulnerabilities and potential breaches. Ideal targets typically exceed 90% adoption among users.

90% and above – Strong security posture; minimal risk exposure
70%–89% – Moderate risk; consider enhancing user training and awareness
Below 70% – High risk; immediate action required to improve coverage

Multi-Factor Authentication Coverage Benchmarks

We have 2 relevant benchmarks in our benchmarks database.

Benchmark data is only available to KPI Depot subscribers. The full benchmark database contains 11,819 benchmarks.

View PPT Depot plans or login here.

Common Pitfalls

Many organizations underestimate the importance of user engagement in MFA adoption, leading to lower coverage rates.

Failing to communicate the benefits of MFA can create resistance among users. Without understanding its importance, employees may view MFA as an inconvenience rather than a necessary security measure.
Neglecting to provide adequate training on MFA tools results in confusion and frustration. Users may struggle with setup or usage, leading to decreased adoption and potential security gaps.
Overcomplicating the authentication process can deter users from completing logins. Complex requirements may lead to abandonment, increasing the risk of unauthorized access.
Ignoring feedback from users about MFA experiences can perpetuate issues. Regularly soliciting input allows organizations to identify pain points and improve the overall user experience.

Improvement Levers

Enhancing MFA coverage requires a strategic focus on user experience and education.

Streamline the MFA setup process to make it user-friendly. Simplifying registration and providing clear instructions can significantly boost adoption rates.
Conduct regular training sessions to educate users about MFA benefits and usage. Empowering employees with knowledge fosters a security-first mindset and encourages compliance.
Implement user-friendly authentication methods, such as biometrics or single sign-on. These options can reduce friction and increase the likelihood of user engagement.
Establish a feedback loop to gather insights from users regarding their MFA experiences. Actively addressing concerns can lead to improvements and higher satisfaction levels.

Multi-Factor Authentication Coverage Case Study Example

A leading financial services firm faced challenges with its MFA coverage, which hovered around 65%. This left the organization vulnerable to cyber threats, prompting leadership to take action. The firm initiated a comprehensive MFA enhancement program, focusing on user education and streamlined processes. By simplifying the authentication methods and providing targeted training, the firm increased coverage to 92% within 6 months. This not only reduced security incidents but also improved customer trust, leading to a noticeable uptick in client retention rates. The success of the initiative positioned the firm as a leader in cybersecurity within its industry, showcasing the value of a robust MFA strategy.

Every successful executive knows you can't improve what you don't measure.

With 20,780 KPIs and 11,819 benchmarks, PPT Depot is the most comprehensive KPI database available. We empower you to measure, manage, and optimize every function, process, and team across your organization.

Subscribe to KPI Depot Today

KPI Depot (formerly the Flevy KPI Library) is a comprehensive, fully searchable database of over 20,000+ Key Performance Indicators. Each KPI is documented with 12 practical attributes that take you from definition to real-world application (definition, business insights, measurement approach, formula, trend analysis, diagnostics, tips, visualization ideas, risk warnings, tools & tech, integration points, and change impact).

KPI categories span every major corporate function and more than 100+ industries, giving executives, analysts, and consultants an instant, plug-and-play reference for building scorecards, dashboards, and data-driven strategies. In August 2025, we have also begun to compile an extensive benchmarks database.

Our team is constantly expanding our KPI database and benchmarks database.

Got a question? Email us at support@kpidepot.com.

FAQs

What is Multi-Factor Authentication?

Multi-Factor Authentication (MFA) is a security measure requiring users to provide multiple forms of verification before accessing accounts. This adds an extra layer of protection against unauthorized access.

Why is MFA important?

MFA significantly reduces the risk of data breaches by ensuring that even if one credential is compromised, unauthorized users cannot gain access. This is essential for maintaining customer trust and regulatory compliance.

How can organizations improve MFA adoption?

Organizations can enhance MFA adoption by simplifying the setup process and providing comprehensive training. Engaging users and addressing their concerns is crucial for successful implementation.

What are common MFA methods?

Common MFA methods include SMS codes, authentication apps, and biometric verification. Each method offers varying levels of security and user convenience.

How often should MFA be reviewed?

MFA strategies should be reviewed regularly to ensure they remain effective against evolving threats. Annual assessments are recommended, along with updates based on user feedback.

Can MFA impact user experience?

While MFA adds security, it can also create friction in the user experience. Balancing security with usability is essential to maintain user engagement and satisfaction.